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Greetings from the Narita Airport email newsletter editorial office.
As we head further into autumn in Japan, the aroma of the fragrant olive fills the air. I do hope you are all well.
Have you by chance noticed the change in the registration page of the Narita International Airport Email Newsletter? You might be surprised to see that you can now read all the back issues for the past year!
Check out the articles you've missed or want to read again. |
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Striving to Provide Service Excellent to Our Customers! No.17 in Our Series Showcasing the Jobs of Airport Staff! |
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Changes in the locations of some boarding areas for Airport Limousine Buses (Airport Transport Service) |
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Temporary Closure of the Access Corridor to Terminal 3 |
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Change in the locations of boarding areas for buses on the arrival level of Terminal 2 |
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Temporary Closure or Changes to Operating Hours of Terminal Facilities, Airport Shops and Service Facilities (Subject to continuing changes) |
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Important: Notice Concerning COVID-19 (Subject to continuing changes) |
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Monthly Traffic Statistics (Aug 2021) |
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Striving to Provide Service Excellent to Our Customers!
No.17 in Our Series Showcasing the Jobs of Airport Staff! |
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This month, we feature another of our very popular series in staff occupation profiles! We interviewed a Korean staff member but this time, we not only asked about her job but why she works in Japan, we also sought her views from her unique perspective. They are very interesting so read to the end.
This is who I spoke to. |
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NAA Retailing Corporation
Ms. JO GAHUI |
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| Tell us about the work you do. |
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I am mainly responsible for training programs. One of those is inductee training. This is mandatory for all new staff before they start working in our shops. As well as our own staff, those seconded to us from cosmetic companies, etc. need to undergo this training when they are going to work in our shops. The training covers a wide range of topics, including customer service manners, personal appearance, and our basic rules. I am also in charge of training new employees where I teach them the type of language used when serving customers. I plan the course content, create the material and operate the courses.
Visiting the shops is also one of my duties. That means that I actually working with front-line staff at the store, and then provide feedback to the store on what was good and what can be improved.
There is also another job that I am responsible for because I am a foreigner. That is to assist our many foreign staff members. This mainly comprises following up with the foreign staff, checking if they are getting used to the shop and if they have any problems.
However, that was pre-Corona. Now with the pandemic, I am mainly training new employees. I am conducting other courses but there are not many now. I love working so the current situation is very sad. |
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| What made you come to work for NAA Retailing? |
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Well, firstly, the main reason I wanted to work in Japan was my working holiday experience here. The Japanese people I worked with at the time were really kind and it was that experience that made me want to work in this country. I did find a job in Japan after that but it didn't go very well and for various reasons, I returned to work in Korea. But I really wanted to find a job where I could use my language skills so I decided to try to find a job in Japan again.
I found my job at NAA Retailing through an employment website. I really felt that this was an opportunity where I could use my language skills so I applied. Also, since I was a child, I've enjoyed talking to all sorts of people, which is why I decided to study languages, and being able to work at an airport where there are lots of different people from around the world was also very attractive to me. |
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| Do you find it difficult or enjoyable to work in Japan? |
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There's nothing in particular that I find difficult about working in Japan! Of course, there are some things that are different from the Korean environment that I have grown up in. But if, for example, a colleague has a different opinion from mine, I don't think this is because I'm a foreigner, but simply because I'm a different person to them. What I mean is that we all have different ways of looking at things so I don't see things in a negative light that are different, rather, I always tend to think, "Oh, that's another way of looking at it too!"
On the contrary, what makes me happy about working here is that I can use my favorite language skills every day. That fills my working day with satisfaction and I am happy to think that my language skills contribute to the company. |
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| What spot in Narita Airport do you recommend? |
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| Tully's coffee in the South Wing of Terminal 1. Especially the seats behind the counter. I really love them. Actually, this is a spot that I recently learned about from one of my seniors at work. I've used the cafe many times, but I didn't know that there were seats behind the counter as well. Last time I was there, I was so relaxed that I spent an hour just spacing out! |
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Another thing I like is the view from my desk in our office. I can see the runway from there, and when I'm a little tired from work, watching the planes take off and land is a refreshing change. The moment the plane takes off is thrilling, and the moment it lands is somehow calming. |
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| Finally, do you have a message for our readers? |
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| This situation at the moment with so few customers is very sad and I miss the time when there were a lot more and we had a lot of fun. But we're doing our best to keep our store staff motivated through all of this! We're waiting for you more than anyone! |
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| [ From Our Editorial Staff ] |
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In this interview, we learned so much from Ms. Jo, especially her thoughts on work and other topics. Although we did the interview online, her love of working in her favorite language came through very clearly.
Behind the scenes, the interview was originally planned to last 30 minutes, but we got so excited that we ended up talking for an hour! That was another demonstration of how much she loves talking with people.
I am really looking forward to the day when I can shop to my heart's content in the stores which are supported by such wonderful people. Thank you very much, Ms. Jo! |
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Changes in the locations of some boarding areas for Airport Limousine Buses (Airport Transport Service) |
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From September 6, 2021, the locations of some boarding areas for Airport Limousine Buses at Terminal 1 and Terminal 2 have been changed. For information on the boarding area for each route, please refer to the "Public Bus" page in the Narita Airport website.
*Details |
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Temporary Closure of the Access Corridor to Terminal 3 |
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Due to the construction work for the expansion project at Terminal 3, the access corridor between Terminal 2 and Terminal 3 will be closed during the construction period, starting from Thursday, September 9, 2021 to the end of April, 2022. Until the construction work is finished, we would ask passengers moving from Terminal 2 to Terminal 3 on foot to go through the Terminal 2 building to get to Terminal 3. Terminal shuttle buses will continue to operate.
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Change in the locations of boarding areas for buses on the arrival level of Terminal 2 |
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The bus stop at the arrival level located by the red shaded area in the map below is not available.
To board Airport Bus TYO-NRT, please purchase a ticket at the ticket counter before boarding. Business hours of the ticket counter is from 9:00am to 10:00pm.
During non-business hours, please go directly to bus stop No.19 and pay the fare to the driver.
*Details
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Temporary Closure or Changes to Operating Hours of Terminal Facilities, Airport Shops and Service Facilities (Subject to continuing changes) |
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Due to the increasing number of coronavirus infections, some shops and service facilities will close temporarily or change their operating hours.
Please note that actual shop hours may vary to those hours shown on the airport website and in our floor guide.
*Details |
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Important: Notice Concerning COVID-19 (Subject to continuing changes) |
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The Ministry of Justice, the Ministry of Health, Labor and Welfare and other government agencies are working in conjunction with airport companies to detect and stop the spread of the virus at Narita Airport.
When coming to the airport, please observe and cooperate with the following.
*Details |
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I hope you enjoyed this edition.
We'll be talking to staff from all walks of life and all nationalities who work at Narita Airport!
Stay tuned for next month's issue! |
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