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Greetings from the Narita Airport email newsletter editorial office.
Spring is approaching and we have already seen some warm days. How are you all doing? Pollen seems to be already in the air so take good care of yourselves.
This month, we feature another of our very popular series in staff occupation profiles! We hope you enjoy it through to the end. |
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Striving to Offer an Airport that Does Not Keep its Customers Waiting!
No. 15 in Our Series Showcasing the Jobs of Airport Staff |
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Peach Aviation launched new services to Memanbetsu from 10 and Oita from 19 February! |
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Access from the airport for passengers entering/returning to Japan |
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Important: Notice Concerning COVID-19 (Subject to continuing changes) |
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Monthly Traffic Statistics (January 2021) |
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Monthly Traffic Statistics (December 2020) |
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Narita Airport becomes First Airport in Japan to Acquire International Accreditation for COVID-19 Infection Countermeasures |
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Striving to Offer an Airport that Does Not Keep its Customers Waiting!
No. 15 in Our Series Showcasing the Jobs of Airport Staff |
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Each issue of our magazine features our popular staff occupation profiles. This month, we are focusing on ZIPAIR which began operating last year during the COVID-19 outbreak! I guess many of our readers have not had the opportunity to fly with ZIPAIR since it began so you might be wondering what kind of airline it is.
ZIPAIR currently operates services to/from Bangkok, Seoul and Honolulu.
You will hear of some of the difficulties along the way to launching its services and the experience of operating air services in the COVID-19 epidemic. Make sure to read to the end!
The interviewee this time is: |
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ZIPAIR Tokyo Inc. |
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Ms. Shoko Fujita |
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| Tell us about the work you do. |
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As a member of the Airport Team, I am responsible for all airport passenger services including drafting regulations, operating and support for handling airport passengers, and providing the training and management for ground handling contractors.
I have been involved since the launch of T. B. L., as ZIPAIR was known at the time, in 2018 when the decision had just been made to launch a mid- to long-haul international LCC within the JAL group. All of us began by creating an organization structure and drafting a general framework for regulations. At present we are making arrangements to ensure that day-to-day passenger handling is carried out without a hitch and conducting studies and designing to minimize customer effort and ensure that airport services are useful and convenient. |
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| What was your most memorable moment in your job to date? |
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ZIPAIR launched its Seoul (Inchon), Bangkok and Honolulu services but operating amid the COVID-19 pandemic has involved more problems and been far more difficult than you could imagine.
Because of the immigration restrictions, it was difficult to go to those destinations for meetings and to make progress with preparations so we held meetings and provided training online.
We were seldom able to go to see the actual airports for our preparations so handling on the first day was even more stressful than normal. It was a great relief when each flight departed safely. |
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| What are some of the best parts of your job? |
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| The moment when I appreciate the job is when each flight departs. I have been on the edge of my seat every day since those services began but even if an issue does occur, I work with my colleagues to overcome it and once the aircraft door closes and we see the flight leave safely, I am filled with a strong emotion every time that moves me. |
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| What kind of Airline is ZIPAIR? |
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ZIPAIR's aim is to cultivate an advanced image proactively incorporating new services. However, inside the company there is an "at-home" atmosphere where it is easy to talk.
The offices are not overly large so we are able to communicate with anyone regardless of job title or rank, including the president and executives of the company, cabin crew and ground staff.
I think that one of the strengths of the company is the culture in which everyone can say what they want toward a single goal and if there is a problem, they can work across departmental boundaries to come together and create a solution. |
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| What are Your Thoughts on Operating Flights During the COVID-19 Pandemic? |
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At present, there are a lot of services that we have not been able to offer our customers but we have determined our objectives and have the preparations in place to achieve those.
We are working in unprecedented conditions and there are many difficulties but, on launching the services and seeing passengers who have to travel for various reasons, we are able to appreciate the importance of what we are doing.
Of course there are still issues to solve but I approach our day-to-day work with the sense of a mission. |
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| What do you like about Narita Airport? |
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| I like the electric display boards placed at the departing lobby. I'm from Aichi prefecture, close to Centrair International Airport. I have also worked at Kansai International Airport so I am familiar with airports. However, when I see the large electric display boards at Narita Airport it reinforces the fact that I am standing in an international airport and it is always exciting to realize that I can go anywhere in the world from here. |
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| What are your work goals for the future? |
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As a Narita-based airline, I want to be able to pursue customer convenience at the airport by leveraging the agile footwork that is beyond the reach of full service carriers. Part of this is the introduction of automatic bag drops and our automatic check-in service which checks-in all passengers who have bought a ticket 24 hours before their flight and allows passengers without check-in baggage to proceed straight to their boarding gate upon arrival at the airport.
With so few passengers at present, we are unable to offer these services but they are in place and waiting. We are continuing to look at possibilities to put in place in order to offer an airport that does not keep our customers waiting. |
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| Do you have a few words for our readers? |
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We are particular about the comfort of the cabin interiors we provide and firmly believe that our customers will appreciate that upon boarding. We are also pursuing better services to offer pre-boarding airport services that are smooth and smart. Don't miss it!
*Click here for the latest ZIPAIR flight information |
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| [ Interviewer Comments ] |
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| Listening to Ms. Fujita talk about preparing for launching operations from zero, I was impressed by her enthusiasm for pursuing customer convenience and by the strength of her conviction. I am also excited at the sight of an aircraft taking off but the emotion experienced by Ms. Fujita with her knowledge of the background activities behind each departure must be beyond that. I look forward to the day when I can board a flight with that much devotion behind it. Thank you very much! |
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Peach Aviation launched new services to Memanbetsu from 10 and Oita from 19 February! |
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Memanbetsu, the gateway to eastern Hokkaido, along with Kushiro, which the airline launched services to in August 2020, offers beautiful scenery that changes with the seasons, such as the World Heritage Shiretoko and Abashiri Lake, which is famous forits ice formation, and provides a new sensation on every visit.
Oita, a charming location with rich scenery, is home to many of Japan's leading hot spring resorts, including Beppu Onsen and Yufuin Onsen. Visitors can enjoy the rich flavors of Oita, such as seasonal fish from Bungo Channel and wagyu from Japanese beef raised in a natural environment.
With these two new network destinations, Narita Airport is the natural choice for your next flight.
> Details |
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Access from the airport for passengers entering/returning to Japan |
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[ Use of Public Transportation for International Arrival Passengers ]
Ministry of Health, Labor and Welfare requires all international arrival passengers not to use public transportation during their quarantine period. Public transportation consists of Train, Bus, Taxi, and Domestic flight but excludes special transportation services which is described in the following paragraph.
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Bus for landside transfer between terminals in Narita International Airport is also Public transportation.
*Details |
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Important: Notice Concerning COVID-19 (Subject to continuing changes) |
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The Ministry of Justice, the Ministry of Health, Labor and Welfare and other government agencies are working in conjunction with airport companies to detect and stop the spread of the virus at Narita Airport.
When coming to the airport, please observe and cooperate with the following.
*Details |
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I hope you enjoyed our February issue. I am grateful to you for reading this month's edition to the end.
We look forward to reading your comments and will bring you more to read on the staff who work at Narita Airport combined with more useful information. See you next month! |
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