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Greeting from the Narita Airport email newsletter editorial office.
We are pleased to announce some exciting news from Narita Airport, befitting the start of the year 2024!
Narita Airport has been awarded the 5 star rating by SKYTRAX*, the highest rating in its "WORLD AIRPORT RATING"! In this month's issue, we introduce the various attractions of Narita Airport that led to the SKYTRAX rating.
*UK based air transport rating
organization founded in 1989. |
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Narita Airport Awarded World's Highest "5 Star Airport" Rating! |
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Salad Bowl Specialty Restaurant "WithGreen" |
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"Digital × HOKUSAI" in Narita Airport -Produce a huge space with powerful works that look like the real thing! Disseminating Japan's further charms- |
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New Narita - Singapore (Changi) Service to be Launched by AirJapan on April 26, 2024 |
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Monthly Traffic Statistics (Dec 2023) |
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New Narita - Vancouver Service to be Launched by ZIPAIR on March 13, 2024 |
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Narita Airport Awarded World's Highest "5 Star Airport" Rating! |
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| What is about SKYTRAX's rating? |
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| The auditors of SKYTRAX, UK-based air transport rating organization, audit 800 items from a passenger perspective by category, including airport facilities and services. Each category and overall rating are rated from 1 Star to 5 Stars. At Narita Airport, JAPAN FOOD HALL, a new food court established last year, as well as universal design initiatives and customer service by airport staff, were highly praised. |
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| JAPAN FOOD HALL, with a great view from the terrace seats |
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| JAPAN FOOD HALL opened in September 2023 on the 2nd floor of the Main Building of Terminal 2 (the area after passport control). It is a food hall featuring 10 Japanese famous restaurants where visitors can enjoy Japanese food culture. It is a high-quality space designed based on the concept of "Japanese modern," and boasts a panoramic view of many aircrafts. |
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Our staff members recommend the fruit sandwiches at FRUITPARLOR Mi'z. The colorful fruits are sparkling, beautiful, and almost too good to eat! If you are traveling from Terminal 2, be sure to stop by!
See more
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| Universal Design |
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At Narita Airport, universal design has been adopted to ensure a comfortable stay for various passengers. One such example is the "Quiet rooms" in each terminal. These rooms have been set up with the aim of actively encouraging people with developmental disabilities, intellectual disabilities, and mental disorders and their families to travel in the air. These rooms are places where people who have difficulty with sound, light, and eye contact can reduce stress by entering these rooms. We sometimes receive comments from our customers that they are greatly helped by having such a space prepared for them, and such compliments are a great encouragement for us.
See more
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| Attractive seating area in collaboration with furniture manufacturer |
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In collaboration with furniture manufacturers, the terminal buildings have seating areas with a variety of furniture to meet the diverse needs of customers.
The seating areas are designed to provide a comfortable place for passengers to spend time before boarding, with businessperson working on their computers and families relaxing on the sofas and are used according to the individual needs of each passenger.
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| Did you know? A piece of trivia |
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Demonstration Experiment of Ride-Along Car Rental
Narita Airport is currently conducting a demonstration experiment to ascertain the access needs of customers using Narita Airport by offering a one-way car rental service between Shibuya, Ikebukuro, Shin-Yokohama, Omiya, and Narita Airport. When using international flights, it is difficult to move around with suitcases. We are currently confirming the effectiveness of this service as a service that matches the needs of customers with small children, the elderly, and others who wish they could travel by car.
For details and reservations, please visit the Katalen for Narita website (Japanese)! |
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Always for our customers!
"CS Award", honoring Narita Airport staff |
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The sincere service at the information counter and the professional customer service of the airport staff were also major points in the evaluation of Skytrax. With the aim of improving the service, Narita Airport is implementing various initiatives to improve the hospitality skills and motivation of airport staff. One of these initiatives is the CS Award, which recognizes staff who provide excellent service, and has been awarded to approximately 700 airport staff in its 20-year history.
The total number of staff working at Narita Airport is approximately 36,000 (as of February 2023). Each of staff takes pride in working at Narita Airport, the gateway to Japan. In the coming era, services will be increasingly automated and mechanized, but as "Team NRT," we will continue to cherish the spirit of hospitality and deliver a memorable airport experience for our customers!
*Details (Japanese) |
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| [ From Our Editorial Staff ] |
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| In this month's issue, we introduced some of Narita Airport's most attractive features that we would like to share with you. Narita Airport continues to evolve with the reconstruction of the passenger terminals and the upgrading of air logistics functions, etc. In 2024, we aim to continue to be an attractive airport of choice for all customers, and we will "live up to our 5-star airport name! Thank you for your continued support of Narita Airport ^^. |
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Salad Bowl Specialty Restaurant "WithGreen" |
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| WithGreen operates restaurants in Tokyo, Kanto, Kansai, Chubu, and Kyushu. WithGreen Narita Airport Terminal 1, the first store at the airport, will serve salads, which are "staples" filled with delicious Japanese ingredients, as a pre-boarding meal for both domestic and international passengers. (*Prices of some items in Narita Airport are different.) |
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| 26 seats to eat-in are available. Depending on the situation, you can choose from a variety of toppings and dressings, such as vegetables, meat, brown rice, etc., to suit your taste. |
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| Recommended Items |
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"Salad with 10 kinds of vegetables needed per day"
You can eat 350g of vegetables in this bowl, and this salad will fill you up. Vegetables can be changed or added. |
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| Message for the Readers |
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Nice to meet you! We are WithGreen, a salad bowl specialty restaurant!
We would be happy if our customers from all over the world could experience our salad bowls, which delight both body and soul.
We look forward to supporting your health and smile with our delicious Japanese vegetables. Please visit WithGreen when you stop by Narita Airport.
*Details |
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"Digital × HOKUSAI" in Narita Airport -Produce a huge space with powerful works that look like the real thing! Disseminating Japan's further charms- |
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A huge space on the 3rd floor of the Narita Airport Terminal 2 Satellite (area after departure procedures) so that overseas customers visiting Japan and customers transiting in Japan can feel "I want to come to Japan again'' or "I want to enter Japan next time." Using a space (approximately 57 meters long and approximately 12 meters wide), we will hold an exhibition that will lead you into the world of Katsushika Hokusai, one of Japan's leading ukiyo-e artists.
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Thank you very much for reading to the end of this month.
Speaking of the upcoming February event is Setsubun. (the event held to pray for our happy and healthy life) At the famous bean-throwing ceremony at Naritasan Shinshoji Temple, peanuts in shells are sprinkled along with dried soybeans! See you again in the next month's issue. |
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